ByrneAutoCenter.com is not an e-commerce website, but rather an online digital catalog for select items available for sale at our physical storefront, Byrne Auto Center, located at 114 Main Street, Gorham, NH, 03581. No products or services can actually be purchased digitally via the website. Items have to be purchased and picked up at our store, though call-ahead orders are accepted over the phone to reserve items for pick up at a later time. Since all products and services are purchased and picked up from our store, any returns (i.e., defective products) are processed at the store as well. We’ll be happy to answer any questions regarding our return policy at 603-466-2977.